Refund policy
At THE | CUT, we’re committed to making sure you’re happy with your purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 14-day return period from the date your order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with all tags attached
- Returned in their original packaging where possible
- Accompanied by proof of purchase
To start a return, simply email hello@thecutbrand.com and our team will guide you through the process.
Free Australian Returns & Exchanges
We offer free returns and exchanges on Australian orders.
Whether you need a different colour, style, or simply change your mind, we’ll work with you to make the process as smooth as possible.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, or you’ve received the wrong product, contact us as soon as possible at hello@thecutbrand.com. We’ll assess the issue and work quickly to make it right.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items marked as non-returnable
- Custom or personalised products
If you’re unsure whether your item is eligible for return, please get in touch before sending it back.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be processed back to your original payment method. Most refunds are completed within 10 business days, although processing times can vary between banks and payment providers.
If more than 15 business days have passed since your refund was approved, please contact us at hello@thecutbrand.com.
Questions?
If you have any questions about your order, returns, exchanges or refunds, we’d love to help. Contact us anytime at hello@thecutbrand.com.